Case Study: WhitePages

We support lots of exciting companies in and around Seattle - and love working with all of them - but there's nothing that makes up happier than success! Over the last 6-ish months, our team has been working hard to support WhitePages (www.whitepagesinc.com) to hire the best technical, leadership and sales talent from across the country. 

And it's working! Read on to see how... 

Recruiting Bandwidth Success Stories - WhitePages

Recruiting Bandwidth helps WhitePages effectively manage ebb and flow of recruiting demands.

WhitePages, founded in 1997, is the leading provider of contact information in North America, with a top 40 web property, 10 top ranking mobile apps and over 50 million monthly users.

Recruiting leaders at WhitePages were buried with open positions and needed support. Having just 120 staff supporting over 50M users per month – the environment is one of heavy competition for top talent. Skeptical of contract recruiters, but concerned there was not enough volume to keep a full-time employee busy; they were needed an effective way to deal with the ebb and flow of demand on their small team while maintaining a very high bar.

Enter Recruiting Bandwidth.

Recruiting Bandwidth jumped in, first on the hard-to-fill technology positions. Sitting onsite with the WhitePages team, absorbing their culture and getting to know their value proposition first hand, the Recruiting Bandwidth team ramped up quickly.

“At our first meeting we discussed how hard it would be to recruit for WhitePages,” notes Ed Pedini, Recruiting Bandwidth’s Lead Recruiter, “but every business wants the best employees, so we took it in stride. Sure enough we found ourselves competing to identify and hire the very best - we needed that elusive purple squirrel for each hire. It quickly became apparent this would be our most challenging assignment to date.”

They made several great engineering hires in a highly competitive market and rapidly expanded their recruiting support across the WhitePages organization. “I must admit, I have not always been an advocate of outside recruiting resources, but now there is not a position I would not give to Recruiting Bandwidth. They consistently do a great job,” said Jenny Kohr Chynoweth, Talent Outreach Manager at WhitePages.

“From an engineering perspective,” explains Susan Fincher, Snr HR Manager, “Recruiting Bandwidth has been able to go deeper in our requirements and the candidate’s skills, to gather technical information that enables our engineering managers make decisions without investing as much time up front as previously required. We’ve not had that in the past, even with our own in-house recruiters.”

“Recruiting Bandwidth is doing so much to take stress off of our team. Not only are they sourcing great talent, but they are excellent project managers, and just nice people to work with,” continued Jenny.

WhitePages has been able to scale up and down support with Recruiting Bandwidth; hiring great people and helping to support critical recruiting initiatives like their University Graduate Recruiting program.

Recruiting Bandwidth helped WhitePages:

• Identify and hire the top talent
• Reduce the time spent by management reviewing and interviewing candidates
• Scale quickly to meet the ebb and flow of recruiting needs
• Provide critical day-to-day project management support
• Expand their recruiting reach

Today, the Recruiting Bandwidth team continues to support WhitePages. “The net result is that we are greatly expanding our reach with Recruiting Bandwidth’s sourcing and day-to-day project management support. I am definitely a Recruiting Bandwidth convert,” closed Jenny.


And we're not stopping now! If you think you've got what it takes to join the WhitePages team contact myself, any member of the Recruiting Bandwidth team, to apply online at http://whitepagesinc.com/about/careers.html We've got a broad range of opportunities for all levels of experience and would love to hear from you!

Case Study: 2nd Watch finds 2-for-1

Recruiting Bandwidth’s On-Demand Recruiting Services Helps Tech Start-Up, 2nd Watch, Scale Team Cost-Effectively

2nd Watch, Inc. is a global system integrator, software and deployment firm focused on IT operations. The company offers a unique combination of software, services, and analytics to make leveraging the cloud simple.

CHALLENGE:
2nd Watch faced Human Resource challenges common to many start-ups. With no recruiting team or consistent hiring practices yet in place, the company had many openings that had to be filled -- up to 150 new hires were slated for the year ahead.

This overwhelmed company manager’s time and resources -- 2nd Watch was spending too much money -- and time -- on recruitment agencies. “We were growing so fast, and we didn’t have HR at the time,” said Greg Marcinkowski, Chief Operating Officer of 2nd Watch. “We needed to find a lot of highly-skilled individuals in a short space of time, and there is a lot of competition -- a lot of big companies were hiring the management that we were looking for.”

SOLUTION:
Recruiting Bandwidth developed a recruitment plan and defined systems and processes essential to efficient hiring, such as setting budgets; selecting and deploying an applicant tracking system; establishing new job needs and hiring mandates; and determining an interview process best suited for 2nd Watch.

Recruiting Bandwidth evaluated ten separate job and applicant tracking systems on behalf of 2nd Watch and wrote all 2nd Watch job descriptions and job ads. Recruiting Bandwidth deployed the tracking system, trained 2nd Watch hiring managers on its use, and ensured that each manager had a recruitment strategy.
Recruiting Bandwidth then set to managing the applicant tracking system on behalf of the company, and oversaw active recruitment, including immediately finding a key hire, the lead for 2nd Watch’s support and account management team -- with a deadline of only 6 weeks.

Among a pool of qualified candidates, two candidates stood out from the rest. 2nd Watch was so impressed both recruits that they hired them both, even though there was originally only one open position.

And, though 2nd Watch hired two candidates, Recruiting Bandwidth didn’t double the rate or charge placement fees. Recruiting Bandwidth’s recruiting services fee was $7,500, significantly less than a traditional contingent firm’s fee. Marcinkowski adds, “Recruiting Bandwidth’s return on investment has been terrific, I would expect to pay a search firm about $60-70K, and that was not nearly what we paid. Recruiting Bandwidth’s follow-up is very professional, and the interviewing process was great. They are very professional, adhere to schedules, and are available when we need them.” Recruiting Bandwidth saved 2nd Watch measurable time and money-- while honoring the company’s specific culture.

COO Marcinkowski notes, “Recruiting Bandwidth ‘get it’ -- they found the right people who understand the entrepreneurial start-up spirit. They get the business that we are in.”

RESULTS:
Recruiting Bandwidth helped 2nd Watch:

• Set-up recruiting processes, budgets, hiring mandates, and interview processes 
• Evaluate and deploy an applicant tracking system and train managers on its used 
• Hire two key personnel for thousands less than the cost of one traditional contingency search

Recruiting Bandwidth team continues to work with 2nd Watch as the company grows. Recruiting Bandwidth’s model allows 2nd Watch to press “pause” on hiring when their hiring needs are not imminent, and then scale up when recruitment and efficient hiring is a priority.

Case Study: Globys saves big on agency fees

Recruiting Bandwidth helps Globys hire world-class talent in record time for a fraction of the cost of alternative recruiting services. 

Globys is a data analytics company that specializes in contextual marketing for mobile operators. Their cloud-based technology solutions help marketers increase revenues and retention by anticipating individual customer needs.

CHALLENGE:
Globys faced a challenge common to many growing technology firms: finding, attracting, hiring, and retaining top-tier talent. “Finding good talent is challenging in today’s market,” said Derek Edwards, CEO of Globys.

“We were leveraging a lot of external recruiting services, and found we were paying a lot of money, but not finding the right people.” Globys also faced the challenge of having no established hiring team or recruiting processes in place and over 25+ hires to make.

“Our HR team was having a hard time scaling and managing the recruiting process with all of the different external recruiters,” continued Edwards. “This meant our managers were spending their valuable time recruiting instead of working on the jobs they were hired to do.”


SOLUTION:
Recruiting Bandwidth stepped in and quickly took stock of Globys’ needs. They first put tools and processes in place to track job openings, post jobs, interview candidates, and evaluate talent. Recruiting Bandwidth also helped establish how Globys made offers to candidates and how new hires were brought on board. With the processes and infrastructure in place, Recruiting Bandwidth got to work on filling positions.

Recruiting Bandwidth team members worked onsite at Globys in order to communicate directly with hiring managers and really understand the company’s needs and culture. “We noticed a tremendous step up in the quality of the candidates because of Recruiting Bandwidth’s approach,” stated Edwards. “They quickly integrated into the team and were delivering results. And compared to the recruiting fees we were paying with other recruiting providers, they were highly cost-effective.”

Recruiting Bandwidth also successfully provided full lifecycle recruiting services to Globys on a global scale. “In one case, in Latin America, we had been working with a retained search firm; there were a couple good candidates, but once Recruiting Bandwidth dove in, they were able to find better candidates than we were given the first time,” said Edwards. “We ended up hiring one of those candidates, which saved us a search fee--tens of thousands of dollars.”

RESULTS: 
Recruiting Bandwidth helped Globys:

• Build a scalable recruiting infrastructure and recruiting processes 
• Create a talent pipeline of qualified candidates 
• Hire top-tier talent at a fraction of a cost of alternative recruiting services 

Today, the Recruiting Bandwidth team continues to be a constant presence at Globys headquarters. They are also helping to manage day-to-day HR issues, and are an integral part of bringing new hires on board.

New hires have told management that theirs was among the smoothest transitions to a new job they have ever experienced, and Globys credits Recruiting Bandwidth with this success.